Paddling accessories for your best padding experience. *Stock availability limited. If the item is in stock, we will ship out in 1-2 business days. If the item is not in stock, then it will be about 3-6 weeks for restock, as well as special orders. Please contact us directly at orders@oddballworkshop.com for stock status.
5 products
5 products
MS Women's Callan™ Waterproof Jacket
Regular price $ 379.99CAD Sale price $ 265.99CAD Save $ 114.00CADGear that’s as all-season as your hunger for adventure. The women’s Callan Waterproof Jacket offers all the perks of the award-winning men’s version, contoured and shaped to suit you and your pursuits. Lightweight stretch fabric with the highest waterproof and breathability, the Callan transitions seamlessly throughout your multi-weather days, and accommodates layers with ease from season to season. It’s outerwear that works great beyond land…and doesn’t disappoint inshore, either.
Made of Mustang Survival’s signature 3 layer Marinespec™ MP - meaning top of the line waterproof and breathable performance coupled with mechanical stretch allows for unencumbered mobility. Removing the shoulder seams means reduced risk of water ingress. Contoured cut and articulation at elbow offer form and functionality. Tonal reflectivity across brim and back of the alpine hood help you stay seen, even when visibility’s low. Internal chest pocket stows personal items, and keeps them dry. Velcro adjustable cuffs and hem cinch cord allow you to find your perfect fit while keeping the elements out.
Model: MJ2950
*Stock availability limited. If the item is in stock, we will ship out in 1-2 business days. If the item is not in stock, then it will be about 3-6 weeks for restock, as well as special orders. Please contact us directly at orders@oddballworkshop.com for stock status.
✔ 3 layer Marinespec™ MP fabric is our lightest most breathable 4 way stretch waterproof fabric
✔ Fitted Alpine style hood turns with you for full peripheral vision
✔ YKK® AquaGuard® zippers keeps moisture out
✔ Athletic fit easily moves with you during high output activities
✔ Minimalist styling resulting in lightweight and enhanced breathability
✔ Water resistant pocket zippers
✔ Internal hanging loop, for easy drying
✔ Cinch to fit, with an adjustable draw cord waist
✔ One chest pocket, two hand pockets
✔ Fully seam sealed
✔ Marine Loop™ for engine cut off switch
Mustang Survival proudly guarantees the quality and performance of all our products. All Mustang Survival products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing.
Warranty Periods
|
Product |
Warranty Period |
|
Outerwear, Base layers, Gear haulers, Gloves |
Practical Product Lifetime. |
|
Kids Foam Flotation, Inflatable Flotation, Dry Suits, Rearm Kits |
Two years from date of purchase. |
|
Adult Foam Flotation, All Other Products |
One year from date of purchase. |
What our Warranty covers
Products with defects in materials or workmanship will be replaced or repaired at the discretion of Mustang Survival for the defined warranty period of the product.
The warranty excludes products damaged due to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instruction. Unauthorized product modification automatically voids the Mustang Survival warranty. Damage due to wear and tear may be repaired at a reasonable charge.
Mustang Survival will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Mustang Survival to determine whether a product has a manufacturing defect or if it is suffering wear and tear. In the case that a product does have a manufacturing defect deemed by Mustang Survival and is repairable, Mustang Survival may choose to not replace but to repair the product free of charge. The decision on whether to repair or replace a product is solely up to the discretion of Mustang Survival.
The warranty applies to the original purchaser only and proof of purchase is required. Mustang Survival products purchased from unauthorized retailers, online auction sites, or as second-hand items are not covered under warranty.
The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
This warranty applies to recreational and commercial/industrial products. Note: A recreational product used in a commercial/industrial environment will only be covered for 1 year against defects in materials or workmanship.
The warranty for products supplied under government or special contracts depends solely on the warranty agreed to as part of that contract.
What does Practical Product Lifetime mean?
Practical Product Lifespan means the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and parts will wear.
Practical Product Lifespan will be determined in the reasonable discretion of a Customer Service representative who shall take into account at least the following factors: the type and nature of the product, the nature of the use of the product, nature of the product issue involved, and age of the product.
SENDING PRODUCTS FOR INSPECTION & REPAIR
Please contact your Mustang Dealer or Mustang Survival directly if inspection is required. Please have the model number and lot number ready for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 6 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Mustang Survival are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Mustang Survival will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.
Once we have received your products our Quality Assurance Departments will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment. Inspection fees will apply for all products that are considered non-warranty or free from defect.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Experience Department at 1-800-526-0532 or email cxteam@mustangsurvival.com.
Thank you for your continued use of Mustang Survival products.
- Items can be returned up to 30 days from the shipping date. Please contact us before returning an item.
- Return shipping is arranged and paid for by the customer. We strongly recommend using a tracked service.
- Returned items must be in unused, resalable condition, with all original packaging and tags intact.
- All sale, demo and used items are final sale.
- Special order items are final sale.
- Any item that has been cut, glued, mounted, or waxed is final sale (including paddles, skis, poles, bindings etc.)
- For returns of items that have been purchased online, the customer is responsible for the cost of return shipping. A refund will be processed once we have received and inspected the returned item(s).
Please note that delivery may be delayed from all courier company due to COVID.
In stock items will be shipped out within 1-2 business days. Shipping within Canada only, calculated at checkout.
Free In-Store pick up option available (Vancouver only)
MS Women's Torrens™ Thermal Crew Jacket
Regular price $ 299.99CAD Sale price $ 209.99CAD Save $ 90.00CADDesigned to be your most supportive piece of active-wear gear that helps your body moderate its temperature while you’re working hard, the Torrens™ Thermal Crew Jacket uses Polartec® Alpha®—high loft fibres connected to a mesh core—to offer a one-two-three combo of insulation, breathability and quick-drying when it gets wet. Contour-cut with a stretch-woven outer shell finished with DWR (durable water repellant), so you can push your limits on misty mornings or layer up when the heavy rains hit - and stay cool no matter how hard you’re working. Strike a balance between breathability and warmth, just the way your body needs it.
Body-mapped Polartec® Alpha® insulation layer thoughtfully placed to offer warmth where you need it and lightweight fleece where you don’t. Exposed insulation is soft to the touch, plus dries quickly - meaning no chills here from a wet mid layer. Fleece underarms enhance mobility and support thermoregulation. Chest pocket keeps personal items safe and secure; two front pockets are fleece lined for chilly mornings when your hands need some extra love. Thumbholes at cuffs keep jacket in place when layering with waterproof outerwear; DWR finish handles light rain and spray.
Model: MJ2551
*Stock availability limited. If the item is in stock, we will ship out in 1-2 business days. If the item is not in stock, then it will be about 3-6 weeks for restock, as well as special orders. Please contact us directly at orders@oddballworkshop.com for stock status.
✔ Body mapped Polartec® Alpha® insulation dries quickly and keeps you warm even when wet
✔ Lightweight checkered fleece in underarms increase breathability
✔ DWR (durable water repellant) finish can handle light rain and spray
✔ Regular fit
✔ Tonal reflective logos
✔ Two front hand pockets plus interior chest pocket keeps valuables secure
✔ Thumb loops
✔ Elasticized hem keeps wind out while reducing weight
✔ Marine Loop™ on internal hem for engine cut off switch
Mustang Survival proudly guarantees the quality and performance of all our products. All Mustang Survival products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing.
Warranty Periods
|
Product |
Warranty Period |
|
Outerwear, Base layers, Gear haulers, Gloves |
Practical Product Lifetime. |
|
Kids Foam Flotation, Inflatable Flotation, Dry Suits, Rearm Kits |
Two years from date of purchase. |
|
Adult Foam Flotation, All Other Products |
One year from date of purchase. |
What our Warranty covers
Products with defects in materials or workmanship will be replaced or repaired at the discretion of Mustang Survival for the defined warranty period of the product.
The warranty excludes products damaged due to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instruction. Unauthorized product modification automatically voids the Mustang Survival warranty. Damage due to wear and tear may be repaired at a reasonable charge.
Mustang Survival will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Mustang Survival to determine whether a product has a manufacturing defect or if it is suffering wear and tear. In the case that a product does have a manufacturing defect deemed by Mustang Survival and is repairable, Mustang Survival may choose to not replace but to repair the product free of charge. The decision on whether to repair or replace a product is solely up to the discretion of Mustang Survival.
The warranty applies to the original purchaser only and proof of purchase is required. Mustang Survival products purchased from unauthorized retailers, online auction sites, or as second-hand items are not covered under warranty.
The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
This warranty applies to recreational and commercial/industrial products. Note: A recreational product used in a commercial/industrial environment will only be covered for 1 year against defects in materials or workmanship.
The warranty for products supplied under government or special contracts depends solely on the warranty agreed to as part of that contract.
What does Practical Product Lifetime mean?
Practical Product Lifespan means the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and parts will wear.
Practical Product Lifespan will be determined in the reasonable discretion of a Customer Service representative who shall take into account at least the following factors: the type and nature of the product, the nature of the use of the product, nature of the product issue involved, and age of the product.
SENDING PRODUCTS FOR INSPECTION & REPAIR
Please contact your Mustang Dealer or Mustang Survival directly if inspection is required. Please have the model number and lot number ready for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 6 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Mustang Survival are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Mustang Survival will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.
Once we have received your products our Quality Assurance Departments will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment. Inspection fees will apply for all products that are considered non-warranty or free from defect.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Experience Department at 1-800-526-0532 or email cxteam@mustangsurvival.com.
Thank you for your continued use of Mustang Survival products.
- Items can be returned up to 30 days from the shipping date. Please contact us before returning an item.
- Return shipping is arranged and paid for by the customer. We strongly recommend using a tracked service.
- Returned items must be in unused, resalable condition, with all original packaging and tags intact.
- All sale, demo and used items are final sale.
- Special order items are final sale.
- Any item that has been cut, glued, mounted, or waxed is final sale (including paddles, skis, poles, bindings etc.)
- For returns of items that have been purchased online, the customer is responsible for the cost of return shipping. A refund will be processed once we have received and inspected the returned item(s).
Please note that delivery may be delayed from all courier company due to COVID.
In stock items will be shipped out within 1-2 business days. Shipping within Canada only, calculated at checkout.
Free In-Store pick up option available (Vancouver only)
MS Men's Torrens™ Thermal Crew Jacket
Regular price $ 299.99CAD Sale price $ 209.99CAD Save $ 90.00CADNo more excuses for missing a day on the water. The perfect mid-layer to help navigate less than perfect conditions, the Torrens™ Thermal Crew Jacket is essential to your layering system. Designed to be your first choice for gear that keeps your temperature regulated as you make moves on the water. Navigate a full spectrum of conditions and stay warm - even when you get wet.
New cut provides more comfort and mobility while adventuring: revised ‘regular’ fit to the body provides ergonomic comfort - giving space in the places you want it, and no excess material in the places you don’t. Polartec® Alpha® insulation is inherently hydrophobic allowing it to dry fast while providing high levels of breathability via its lofted fibers on a mesh core. Stretch nylon outer layer with DWR finish stands up to light rain and spray; increased abrasion resistance reduces pilling. Thumbholes at cuffs keep jacket in place when layering.
Model: MJ2521
*Stock availability limited. If the item is in stock, we will ship out in 1-2 business days. If the item is not in stock, then it will be about 3-6 weeks for restock, as well as special orders. Please contact us directly at orders@oddballworkshop.com for stock status.
✔ Body mapped Polartec® Alpha® insulation dries quickly and keeps you warm even when wet
✔ Lightweight checkered fleece in underarms increase breathability
✔ DWR (durable water repellant) finish can handle light rain and spray
✔ Regular fit
✔ Tonal reflective logos
✔ Two front hand pockets plus interior chest pocket keeps valuables secure
✔ Thumb loops
✔ Elasticized hem keeps wind out while reducing weight
✔ Marine Loop™ on internal hem for engine cut off switch
Mustang Survival proudly guarantees the quality and performance of all our products. All Mustang Survival products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing.
Warranty Periods
|
Product |
Warranty Period |
|
Outerwear, Base layers, Gear haulers, Gloves |
Practical Product Lifetime. |
|
Kids Foam Flotation, Inflatable Flotation, Dry Suits, Rearm Kits |
Two years from date of purchase. |
|
Adult Foam Flotation, All Other Products |
One year from date of purchase. |
What our Warranty covers
Products with defects in materials or workmanship will be replaced or repaired at the discretion of Mustang Survival for the defined warranty period of the product.
The warranty excludes products damaged due to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instruction. Unauthorized product modification automatically voids the Mustang Survival warranty. Damage due to wear and tear may be repaired at a reasonable charge.
Mustang Survival will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Mustang Survival to determine whether a product has a manufacturing defect or if it is suffering wear and tear. In the case that a product does have a manufacturing defect deemed by Mustang Survival and is repairable, Mustang Survival may choose to not replace but to repair the product free of charge. The decision on whether to repair or replace a product is solely up to the discretion of Mustang Survival.
The warranty applies to the original purchaser only and proof of purchase is required. Mustang Survival products purchased from unauthorized retailers, online auction sites, or as second-hand items are not covered under warranty.
The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
This warranty applies to recreational and commercial/industrial products. Note: A recreational product used in a commercial/industrial environment will only be covered for 1 year against defects in materials or workmanship.
The warranty for products supplied under government or special contracts depends solely on the warranty agreed to as part of that contract.
What does Practical Product Lifetime mean?
Practical Product Lifespan means the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and parts will wear.
Practical Product Lifespan will be determined in the reasonable discretion of a Customer Service representative who shall take into account at least the following factors: the type and nature of the product, the nature of the use of the product, nature of the product issue involved, and age of the product.
SENDING PRODUCTS FOR INSPECTION & REPAIR
Please contact your Mustang Dealer or Mustang Survival directly if inspection is required. Please have the model number and lot number ready for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 6 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Mustang Survival are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Mustang Survival will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.
Once we have received your products our Quality Assurance Departments will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment. Inspection fees will apply for all products that are considered non-warranty or free from defect.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Experience Department at 1-800-526-0532 or email cxteam@mustangsurvival.com.
Thank you for your continued use of Mustang Survival products.
- Items can be returned up to 30 days from the shipping date. Please contact us before returning an item.
- Return shipping is arranged and paid for by the customer. We strongly recommend using a tracked service.
- Returned items must be in unused, resalable condition, with all original packaging and tags intact.
- All sale, demo and used items are final sale.
- Special order items are final sale.
- Any item that has been cut, glued, mounted, or waxed is final sale (including paddles, skis, poles, bindings etc.)
- For returns of items that have been purchased online, the customer is responsible for the cost of return shipping. A refund will be processed once we have received and inspected the returned item(s).
Please note that delivery may be delayed from all courier company due to COVID.
In stock items will be shipped out within 1-2 business days. Shipping within Canada only, calculated at checkout.
Free In-Store pick up option available (Vancouver only)
MS Men's Callan™ Waterproof Jacket
Regular price $ 379.99CAD Sale price $ 265.99CAD Save $ 114.00CADYou need a jacket to be as dynamic as you are. We built it. A lightweight, incredibly flexible and built to breathe outer layer for your technical use in changing conditions, the Callan™ Waterproof Jacket is designed for inshore environments that demand the most from you and what you wear. Layer it up over the Callan™ Waterproof Bib Pants, and never miss a move no matter the weather. Fully seam sealed to keep water out. Soft MarineSpec™ MP fabric throughout offers flexible mobility and breathable comfort. Water resistant zippers at pockets and chest keep your stowed goods dry. Adjustable bungee at waist cinches the jacket’s athletic fit, and keeps wind out; adjustable seals at cuffs keep water and wind from going up your arms. Marine Loop™ reinforced D-ring at the hip for your engine cut off switch. Alpine-inspired hood moves with you as you turn your head to chart the competition; athletic cut means layering is a breeze and never compromising on range of motion. Callan’s got street cred: the Callan™ Waterproof Jacket and Waterproof Bib Pants were a Category Winner for Clothing and Crew Accessories at the 2019 DAME Awards.
Model: MJ2900
*Stock availability limited. If the item is in stock, we will ship out in 1-2 business days. If the item is not in stock, then it will be about 3-6 weeks for restock, as well as special orders. Please contact us directly at orders@oddballworkshop.com for stock status.
✔ 3 layer Marinespec™ MP fabric is our lightest most breathable 4 way stretch waterproof fabric
✔ Fitted Alpine style hood turns with you for full peripheral vision
✔ YKK® AquaGuard® zippers keeps moisture out
✔ Athletic fit easily moves with you during high output activities
✔ Minimalist styling resulting in lightweight and enhanced breathability
✔ Water resistant pocket zippers
✔ Internal hanging loop, for easy drying
✔ Cinch to fit, with an adjustable draw cord waist
✔ One chest pocket, two hand pockets
✔ Fully seam sealed
✔ Marine Loop™ for engine cut off switch
Mustang Survival proudly guarantees the quality and performance of all our products. All Mustang Survival products come with a warranty that reflects our confidence in the high quality of our design, engineering and manufacturing.
Warranty Periods
|
Product |
Warranty Period |
|
Outerwear, Base layers, Gear haulers, Gloves |
Practical Product Lifetime. |
|
Kids Foam Flotation, Inflatable Flotation, Dry Suits, Rearm Kits |
Two years from date of purchase. |
|
Adult Foam Flotation, All Other Products |
One year from date of purchase. |
What our Warranty covers
Products with defects in materials or workmanship will be replaced or repaired at the discretion of Mustang Survival for the defined warranty period of the product.
The warranty excludes products damaged due to normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the product is used for a purpose for which it was not designed, or used not in accordance with the product instruction. Unauthorized product modification automatically voids the Mustang Survival warranty. Damage due to wear and tear may be repaired at a reasonable charge.
Mustang Survival will use reasonable discretion to determine the validity of warranty claims. Each situation is different and is up to the discretion of Mustang Survival to determine whether a product has a manufacturing defect or if it is suffering wear and tear. In the case that a product does have a manufacturing defect deemed by Mustang Survival and is repairable, Mustang Survival may choose to not replace but to repair the product free of charge. The decision on whether to repair or replace a product is solely up to the discretion of Mustang Survival.
The warranty applies to the original purchaser only and proof of purchase is required. Mustang Survival products purchased from unauthorized retailers, online auction sites, or as second-hand items are not covered under warranty.
The only obligation or liability of Mustang Survival under this limited warranty is to repair or replace the product and Mustang Survival shall not, under any circumstances be liable for loss of use or any consequential damages sustained by the Customer. All other warranties expressed or implied, and remedies with respect to the condition or use of the product, which might otherwise be provided by law in any jurisdiction, are specifically excluded.
This warranty applies to recreational and commercial/industrial products. Note: A recreational product used in a commercial/industrial environment will only be covered for 1 year against defects in materials or workmanship.
The warranty for products supplied under government or special contracts depends solely on the warranty agreed to as part of that contract.
What does Practical Product Lifetime mean?
Practical Product Lifespan means the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and parts will wear.
Practical Product Lifespan will be determined in the reasonable discretion of a Customer Service representative who shall take into account at least the following factors: the type and nature of the product, the nature of the use of the product, nature of the product issue involved, and age of the product.
SENDING PRODUCTS FOR INSPECTION & REPAIR
Please contact your Mustang Dealer or Mustang Survival directly if inspection is required. Please have the model number and lot number ready for each product needing inspection and/or repair. If you are unable to find these numbers please contact our Customer Service Department with your product in hand so we are able to help you locate this information.
Product with a manufacturing date in excess of 6 years should not be returned for repair, unless specifically authorized by our Repair Coordinator.
All products sent into Mustang Survival are required to be clean and marked with a Return Authorization (RA) number. Please mark the RA on the outside of the box and include in any paperwork shipped with the product. Mustang Survival will refuse any product that has not been cleaned or is returned without an RA number. Please also keep a copy of your RA number for reference when calling about your repair.
Mustang Survival requires return of the product (postage or delivery costs prepaid by Customer) for inspection before determining whether the product will be covered under warranty.
Once we have received your products our Quality Assurance Departments will inspect the product. It is then determined whether the product will be covered under this warranty. If the product is deemed to be covered under our warranty policy, it will either be repaired or replaced at the sole discretion of Mustang Survival at no charge to the Customer. If product is determined to be non-warranty, payment will be required prior to shipment. Inspection fees will apply for all products that are considered non-warranty or free from defect.
Once repaired, product under warranty will be returned to you free of charge.
If you need further assistance, please call our Customer Experience Department at 1-800-526-0532 or email cxteam@mustangsurvival.com.
Thank you for your continued use of Mustang Survival products.
- Items can be returned up to 30 days from the shipping date. Please contact us before returning an item.
- Return shipping is arranged and paid for by the customer. We strongly recommend using a tracked service.
- Returned items must be in unused, resalable condition, with all original packaging and tags intact.
- All sale, demo and used items are final sale.
- Special order items are final sale.
- Any item that has been cut, glued, mounted, or waxed is final sale (including paddles, skis, poles, bindings etc.)
- For returns of items that have been purchased online, the customer is responsible for the cost of return shipping. A refund will be processed once we have received and inspected the returned item(s).
Please note that delivery may be delayed from all courier company due to COVID.
In stock items will be shipped out within 1-2 business days. Shipping within Canada only, calculated at checkout.
Free In-Store pick up option available (Vancouver only)