The Hippostick paddles are built strong and light, so we will do our best to address any defects in manufacturing or workmanship for the entire warranty of every Hippostick product, within these guidelines. Warranties are non-transferable and cover only the original purchaser. All warranty returns must be supported by a dated copy of the Proof of Purchase or sales invoice. Any Hippostick product returned without a proof of purchase will be evaluated with the manufacturing date, based on serial number, as the start of the warranty period.
The Hippostick paddles will be repaired or replaced if they are found to be defective in materials or workmanship by the Warranty department within their individual warranty periods. Warranty period is 1-year starting on the day of purchase.
Structural damages incurred while paddling hard, while commendable, will only be eligible for warranty if the damage is not beyond normal wear and tear and due to defective material or workmanship.
We evaluate every warranty claim, please contact us at firstname.lastname@example.org to start your warranty claim process.